Small- to medium-sized businesses (SMBs) can thrive by adopting operational agility and advanced payment technologies, says American Express VP Tessa R. Dooley. Offering diverse payment options, like mobile wallets and BNPL, is vital for competitiveness. During high-demand periods, streamlined payments, inventory management, and loyalty programs help SMBs manage operations and attract customers. Data-driven insights amplify growth, while digitization frees resources for innovation and expansion.
Small- to medium-sized businesses (SMBs) can thrive by adopting operational agility and advanced payment technologies, says American Express VP Tessa R. Dooley. Offering diverse payment options, like mobile wallets and BNPL, is vital for competitiveness. During high-demand periods, streamlined payments, inventory management, and loyalty programs help SMBs manage operations and attract customers. Data-driven insights amplify growth, while digitization frees resources for innovation and expansion.