Artificial intelligence (AI) is reshaping every industry and transforming how businesses operate at an unprecedented rate. Amidst these rapid advances, SMBs stand as the backbone of world economies, making their AI journey particularly valuable to drive growth and efficiency. If you are still wary of adopting AI or just don’t know where to start, here are three easy steps to integrate AI into your back-end business process. 1. Start by strengthening its foundation. 2. Foster human-like communication through natural language interactions. 3. Personalize customers' experiences with hyper-curated recommendations. Leveraging AI-powered analytics can enable your business to better understand your customers by unlocking quick access to large sets of data. This data can generate predictions and customize product and service recommendations that are specific to individual customer needs.