A new study found that 74% of consumers are willing to let an AI agent shop on their behalf. The findings highlight increasing trust in AI-powered systems that can assist with purchasing decisions, product discovery, and transaction management. Consumers are becoming more comfortable allowing AI tools to handle routine shopping activities and personalized recommendations. The study reflects broader adoption of agent-based technologies across ecommerce and digital services. Businesses continue exploring AI-driven customer experiences that automate interactions and improve convenience. For companies, the findings suggest growing opportunities to deploy AI shopping assistants that enhance customer engagement, streamline purchasing journeys, and support more personalized commerce experiences across digital channels today.
A new study found that 74% of consumers are willing to let an AI agent shop on their behalf. The findings highlight increasing trust in AI-powered systems that can assist with purchasing decisions, product discovery, and transaction management. Consumers are becoming more comfortable allowing AI tools to handle routine shopping activities and personalized recommendations. The study reflects broader adoption of agent-based technologies across ecommerce and digital services. Businesses continue exploring AI-driven customer experiences that automate interactions and improve convenience. For companies, the findings suggest growing opportunities to deploy AI shopping assistants that enhance customer engagement, streamline purchasing journeys, and support more personalized commerce experiences across digital channels today.