Agentforce 3: Salesforce's answer to the growing AI oversight gap

Posted under: AI technologies
Date: 2025-06-24
Agentforce 3: Salesforce's AI Revolution | Justo Global

Salesforce launched Agentforce 3 on June 23, enhancing its AI agent platform with a real-time Command Center and the Model Context Protocol (MCP), dubbed “USB-C for AI.” This allows seamless integration with over 30 partners, boosting adaptability. Adam Evans, EVP of Salesforce AI, noted, “The real blocker...is control.” Response latency is cut by 50%, while early users report a 22% increase in retention and significant reductions in case handling times.

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