Salesforce launched Agentforce 3 on June 23, enhancing its AI agent platform with a real-time Command Center and the Model Context Protocol (MCP), dubbed “USB-C for AI.” This allows seamless integration with over 30 partners, boosting adaptability. Adam Evans, EVP of Salesforce AI, noted, “The real blocker...is control.” Response latency is cut by 50%, while early users report a 22% increase in retention and significant reductions in case handling times.
Salesforce launched Agentforce 3 on June 23, enhancing its AI agent platform with a real-time Command Center and the Model Context Protocol (MCP), dubbed “USB-C for AI.” This allows seamless integration with over 30 partners, boosting adaptability. Adam Evans, EVP of Salesforce AI, noted, “The real blocker...is control.” Response latency is cut by 50%, while early users report a 22% increase in retention and significant reductions in case handling times.