As a more operational, business-specific way of leveraging generative AI, Agentic AI, at its core, is designed to automate a specific function within an organization’s myriad business processes without human intervention. AI agents can, for example, handle customer service issues. With a focus on operational decision-making, agentic AI works autonomously in the background, directly impacting business processes and freeing up employees for higher-value work.
As a more operational, business-specific way of leveraging generative AI, Agentic AI, at its core, is designed to automate a specific function within an organization’s myriad business processes without human intervention. AI agents can, for example, handle customer service issues. With a focus on operational decision-making, agentic AI works autonomously in the background, directly impacting business processes and freeing up employees for higher-value work.