Artificial intelligence is transforming IT service delivery, with a shift towards AI-first models and outcome-based contracts, according to industry experts. Vikash Jain of BCG notes that proper implementation of AI tools in enterprises requires substantial effort beyond technology. KPMG's Akhilesh Tuteja highlights that AI enhances productivity but is not a plug-and-play solution. As enterprises increasingly seek measurable results, the IT services sector must adapt to deliver significant outcomes.