IBM CEO Arvind Krishna said value in AI is shifting to orchestration and data layers for optimizing outcomes and governance. watsonx Orchestrate acts as a control plane for managing agents across models and environments with observability and security. Confluent, acquired earlier, delivers real-time governed data to agents. This addresses the need for fresh context in customer service and journey orchestration. Enterprises face challenges connecting agents to live operational data without security risks. IBM positions itself as providing neutrality and enterprise control rather than model lock-in. The strategy targets regulated organizations with hybrid setups. Real-time data is critical for agents to avoid stale or irrelevant responses.
IBM CEO Arvind Krishna said value in AI is shifting to orchestration and data layers for optimizing outcomes and governance. watsonx Orchestrate acts as a control plane for managing agents across models and environments with observability and security. Confluent, acquired earlier, delivers real-time governed data to agents. This addresses the need for fresh context in customer service and journey orchestration. Enterprises face challenges connecting agents to live operational data without security risks. IBM positions itself as providing neutrality and enterprise control rather than model lock-in. The strategy targets regulated organizations with hybrid setups. Real-time data is critical for agents to avoid stale or irrelevant responses.