IBM Cloud is set to transition its Basic Support tier in January 2026, moving away from free human-led support to a self-service model. Customers will no longer be able to open technical cases but can self-report issues through the Cloud Console. Currently, Basic Support offers 24/7 access, but new changes aim to streamline support processes amidst advancements in AI technology. This shift highlights IBM's commitment to adopting automated solutions for enhanced customer experience.