Indian Bank plans MSME portfolio growth, digital expansion and a next-gen call centre

Posted under: SMB
Date: 2025-01-31
Indian Bank Plans MSME Growth & Digital Expansion| Justo Global

Indian Bank aims to boost digital adoption and expand MSME lending over the next three years. The bank targets 95% digital transactions and has sanctioned ₹2 lakh crore digitally. It is enhancing customer service with a next-gen call center and introducing GST-linked MSME loans. The bank plans to raise MSME loans from 17% to 20% through specialized branches and cluster-based strategies.