India’s global capability centres are set to create 500,000 non-technology jobs by 2028, according to a new Quess Corp report. Demand for non-tech talent rose 17.2 percent year-on-year in the first half of 2026 as companies expanded digitally enabled business functions. Sales operations, finance and business operations make up more than 60 percent of that demand. Nearly one in three business-operations roles already need digital platforms, analytics or AI skills. The same is true for about one in four finance, risk and governance positions. Mid-career professionals with seven to 12 years of experience account for almost 60 percent of non-tech hiring and are projected to grow at a 21 percent compound annual rate. Bengaluru still leads with about 25 percent of demand, but emerging and tier-two cities together take nearly 35 percent. Pharmaceuticals and healthcare currently generate the strongest pull, followed by banking and technology sectors.
India’s global capability centres are set to create 500,000 non-technology jobs by 2028, according to a new Quess Corp report. Demand for non-tech talent rose 17.2 percent year-on-year in the first half of 2026 as companies expanded digitally enabled business functions. Sales operations, finance and business operations make up more than 60 percent of that demand. Nearly one in three business-operations roles already need digital platforms, analytics or AI skills. The same is true for about one in four finance, risk and governance positions. Mid-career professionals with seven to 12 years of experience account for almost 60 percent of non-tech hiring and are projected to grow at a 21 percent compound annual rate. Bengaluru still leads with about 25 percent of demand, but emerging and tier-two cities together take nearly 35 percent. Pharmaceuticals and healthcare currently generate the strongest pull, followed by banking and technology sectors.