Meta has launched a pilot program introducing AI-powered customer service agents to assist businesses on Instagram, Facebook, and WhatsApp. These agents can interact with customers in real-time, handling tasks such as managing returns, providing product recommendations, and processing purchases. Agentic AI is enhancing CRM platforms like Salesforce, which recently introduced AgentExchange—a new marketplace for AI agents in enterprise software. Unlike traditional AI tools focused on text generation, these specialized AI agents are designed to perform complex tasks autonomously within business systems, effectively increasing labor capacity.