OpenAI launched Presence to help enterprises build AI agents for customer and internal workflows. The platform includes guardrails to block risky actions, simulation tools for testing edge cases, and Codex-powered monitoring for quality improvement. It is designed for narrow, high-value tasks like billing support or supplier onboarding. Presence processes 75% of OpenAI's own inbound support requests. It supports voice and chat with real-time experiences. Enterprises define policies, escalation rules, and approved actions. The platform integrates with company systems while maintaining control. It is in limited general availability with extensive technical support. Presence addresses the challenge of deploying reliable agents at scale.
OpenAI launched Presence to help enterprises build AI agents for customer and internal workflows. The platform includes guardrails to block risky actions, simulation tools for testing edge cases, and Codex-powered monitoring for quality improvement. It is designed for narrow, high-value tasks like billing support or supplier onboarding. Presence processes 75% of OpenAI's own inbound support requests. It supports voice and chat with real-time experiences. Enterprises define policies, escalation rules, and approved actions. The platform integrates with company systems while maintaining control. It is in limited general availability with extensive technical support. Presence addresses the challenge of deploying reliable agents at scale.