Chong Hua Hospital (CHH), a pivotal healthcare institution serving Cebu and Mandaue in the Philippines, faced a critical communication challenge despite its cutting-edge medical capabilities. With almost a million people relying on CHH for healthcare services, outdated and unreliable phone systems jeopardized critical communications. The hospital's original provider had ceased operations, leaving CHH without maintenance support. This prompted CHH to seek a modernization solution, leading to their collaboration with Deltapath. Deltapath's cloud-powered solutions, including Interactive Voice Response and call queuing, have significantly improved CHH's communication infrastructure by seamlessly integrating with existing systems. Deltapath's solution improved patient satisfaction by monitoring wait times and introducing telemedicine. It also enabled data capture and analysis, empowering managers for workflow optimization. This transformation aligns with CHH's revenue growth vision.
Chong Hua Hospital (CHH), a pivotal healthcare institution serving Cebu and Mandaue in the Philippines, faced a critical communication challenge despite its cutting-edge medical capabilities. With almost a million people relying on CHH for healthcare services, outdated and unreliable phone systems jeopardized critical communications. The hospital's original provider had ceased operations, leaving CHH without maintenance support. This prompted CHH to seek a modernization solution, leading to their collaboration with Deltapath. Deltapath's cloud-powered solutions, including Interactive Voice Response and call queuing, have significantly improved CHH's communication infrastructure by seamlessly integrating with existing systems. Deltapath's solution improved patient satisfaction by monitoring wait times and introducing telemedicine. It also enabled data capture and analysis, empowering managers for workflow optimization. This transformation aligns with CHH's revenue growth vision.