Salesforce launched Agentic Commerce Search, an AI-native engine that interprets natural language queries and shopper behavior. It simulates millions of shopping journeys to build custom small language models, providing 10x more behavioral signals. Merchants report 85% reduction in manual rules, 33% increase in clicks per visit, 17% in add-to-carts, and 12% in revenue per user. The tool integrates with B2C Commerce and Shopper Agent for conversational discovery. It works across platforms like Shopify via headless APIs. West Marine saw doubled conversion rates using it for complex queries. The system eliminates brittle keyword matching, enabling flexible, context-aware results. It closes the data gap for smaller retailers compared to giants like Amazon.
Salesforce launched Agentic Commerce Search, an AI-native engine that interprets natural language queries and shopper behavior. It simulates millions of shopping journeys to build custom small language models, providing 10x more behavioral signals. Merchants report 85% reduction in manual rules, 33% increase in clicks per visit, 17% in add-to-carts, and 12% in revenue per user. The tool integrates with B2C Commerce and Shopper Agent for conversational discovery. It works across platforms like Shopify via headless APIs. West Marine saw doubled conversion rates using it for complex queries. The system eliminates brittle keyword matching, enabling flexible, context-aware results. It closes the data gap for smaller retailers compared to giants like Amazon.