Salesforce launches Agentforce for Field Service, integrating AI-powered digital workers to address skilled labor shortages in field operations. The platform features autonomous scheduling that reduces booking time from 17 to 5 minutes, automated job wrap-ups, and mobile voice integration. Early adopters report significant improvements, with AAA reducing response times by five minutes across 6 million annual roadside events, while Axis Water Technologies cut training time by 75%. The system will be fully available by June 2025, with autonomous scheduling launching in May 2025.