Salesforce wants staff to check customer records, move cases forward or approve work from Microsoft Teams and other daily tools instead of opening its CRM. CEO Marc Benioff said people no longer need to come to Salesforce. The platform should come to them in Teams, Slack, Claude or ChatGPT. The company is using Headless 360, launched earlier, to expose data and processes through APIs and Model Context Protocol tools. An Experience Layer can show interactive cards and actions inside those apps. Slackbot reached one million active users five months after launch, with active users up 150 percent quarter on quarter. Premium Slack upgrades have tripled. Salesforce also claims 8.1 million annualised productivity hours from its own use of the tool.
Salesforce wants staff to check customer records, move cases forward or approve work from Microsoft Teams and other daily tools instead of opening its CRM. CEO Marc Benioff said people no longer need to come to Salesforce. The platform should come to them in Teams, Slack, Claude or ChatGPT. The company is using Headless 360, launched earlier, to expose data and processes through APIs and Model Context Protocol tools. An Experience Layer can show interactive cards and actions inside those apps. Slackbot reached one million active users five months after launch, with active users up 150 percent quarter on quarter. Premium Slack upgrades have tripled. Salesforce also claims 8.1 million annualised productivity hours from its own use of the tool.