Shakti Pumps partnered with Salesforce to deploy an AI-powered enterprise platform. The solar pump manufacturer aims to become a broader agri-tech company. It will use Agentforce for sales, service, marketing, Consumer Goods Cloud, Field Service, and Tableau Next. The platform provides real-time visibility across dealer networks and improves installation and after-sales service. It enables personalized farmer engagement and AI-driven insights. The move supports productivity for dealers, distributors, and technicians. It creates a foundation for wider AI adoption. Ramesh Patidar, Managing Director, highlighted technology's role in scaling operations and delivering value to farmers. The implementation integrates operations onto a single platform using MuleSoft for data unification across group companies.
Shakti Pumps partnered with Salesforce to deploy an AI-powered enterprise platform. The solar pump manufacturer aims to become a broader agri-tech company. It will use Agentforce for sales, service, marketing, Consumer Goods Cloud, Field Service, and Tableau Next. The platform provides real-time visibility across dealer networks and improves installation and after-sales service. It enables personalized farmer engagement and AI-driven insights. The move supports productivity for dealers, distributors, and technicians. It creates a foundation for wider AI adoption. Ramesh Patidar, Managing Director, highlighted technology's role in scaling operations and delivering value to farmers. The implementation integrates operations onto a single platform using MuleSoft for data unification across group companies.