Snapdeal CEO Kunal Bahl says AI agents are now resolving 82% of the company's customer queries. The figure shows how quickly AI-based customer support is moving into real business operations. Bahl said the company has been using AI agents to handle customer interactions, reducing the need for human intervention on a large share of routine queries. The development comes as Indian businesses increasingly use AI to automate customer-facing work. The focus is shifting from AI that simply generates answers to systems that can handle tasks and workflows with less human involvement. AI agents can connect with company data and software systems to perform steps needed to resolve a request, rather than only responding with information. The reported 82% rate is notable because customer support is one of the clearest areas where businesses can measure AI automation through the number of queries resolved without human help.
Snapdeal CEO Kunal Bahl says AI agents are now resolving 82% of the company's customer queries. The figure shows how quickly AI-based customer support is moving into real business operations. Bahl said the company has been using AI agents to handle customer interactions, reducing the need for human intervention on a large share of routine queries. The development comes as Indian businesses increasingly use AI to automate customer-facing work. The focus is shifting from AI that simply generates answers to systems that can handle tasks and workflows with less human involvement. AI agents can connect with company data and software systems to perform steps needed to resolve a request, rather than only responding with information. The reported 82% rate is notable because customer support is one of the clearest areas where businesses can measure AI automation through the number of queries resolved without human help.