The Dutch Data Protection Authority has fined Uber €825 million, about Rs 9,000 crore, for using automated systems to suspend or deactivate driver accounts. The regulator said some drivers lost access without proper notice or meaningful human review, including permanent deactivations tied to low ratings. It called the moves serious infringements under GDPR rules that ban solely automated decisions with major effects on people. Uber disputes the findings. The company says most suspensions are temporary, permanent ones involve human review, and drivers can challenge decisions. It plans to appeal. The case started with complaints from French drivers and was handled in the Netherlands, where Uber has its European base. The fine ranks as the second-largest under GDPR so far.
The Dutch Data Protection Authority has fined Uber €825 million, about Rs 9,000 crore, for using automated systems to suspend or deactivate driver accounts. The regulator said some drivers lost access without proper notice or meaningful human review, including permanent deactivations tied to low ratings. It called the moves serious infringements under GDPR rules that ban solely automated decisions with major effects on people. Uber disputes the findings. The company says most suspensions are temporary, permanent ones involve human review, and drivers can challenge decisions. It plans to appeal. The case started with complaints from French drivers and was handled in the Netherlands, where Uber has its European base. The fine ranks as the second-largest under GDPR so far.