vcita, the SMB technology platform for SMBs and organizations that serve them, announced that it is introducing additional AI functionality, this time to its CRM software. These AI-generated replies empower SMBs to respond faster and provide detailed and professional answers that accelerate the sales process and increase customer satisfaction. vcita's newest AI functionality can access data found on the SMB's account and leverage details such as offered services, location, pricing, opening hours, documents, appointments, and payments.