A major global call center is using AI to alter Indian employees' accents in real time, making speech sound more neutral to Western customers. The move sparks debate over job automation, cultural identity, and AI’s role in the future of customer service, raising concerns about ethics and workplace diversity.
A major global call center is using AI to alter Indian employees' accents in real time, making speech sound more neutral to Western customers. The move sparks debate over job automation, cultural identity, and AI’s role in the future of customer service, raising concerns about ethics and workplace diversity.