Zoom announced a Unified Context Layer at Zoomtopia to connect information from meetings, calls, chats, contact center interactions, documents, and third-party applications so employees and AI agents can act on business context without reconstructing it manually. The layer combines real-time conversation data with company knowledge and is accessible via APIs and Model Context Protocol integrations. Enhancements include My Notes for in-person meetings and natural-language workflows that can trigger actions in Zoom Chat and Salesforce, plus ZoomMate Agent Teams that deploy specialized agents in parallel. Agentic search spans Zoom Meetings, Phone and Chat, and more than 40 third-party apps. Integrations expand with Microsoft 365 Copilot, Claude, Codex, and Muse, with Gemini planned. Customer profiles and kiosk virtual agents extend shared context into CX. Developer offerings add 15 AI services, APIs, and Platform Studio.
Zoom announced a Unified Context Layer at Zoomtopia to connect information from meetings, calls, chats, contact center interactions, documents, and third-party applications so employees and AI agents can act on business context without reconstructing it manually. The layer combines real-time conversation data with company knowledge and is accessible via APIs and Model Context Protocol integrations. Enhancements include My Notes for in-person meetings and natural-language workflows that can trigger actions in Zoom Chat and Salesforce, plus ZoomMate Agent Teams that deploy specialized agents in parallel. Agentic search spans Zoom Meetings, Phone and Chat, and more than 40 third-party apps. Integrations expand with Microsoft 365 Copilot, Claude, Codex, and Muse, with Gemini planned. Customer profiles and kiosk virtual agents extend shared context into CX. Developer offerings add 15 AI services, APIs, and Platform Studio.