In 2023, the rapid advancement of AI has led to a significant turning point for businesses, particularly small and medium-sized businesses (SMBs). A recent Visa survey revealed that 90% of Generation Z and millennial SMB owners are aware of AI and its potential business applications. However, AI can also raise questions and concerns due to its complexity and limited resources. Only 26% of SMB leaders have used AI tools like ChatGPT for personal and business purposes, with 45% yet to embrace its potential benefits. To drive growth with AI, SMBs can streamline operations, meet customer demands, and improve productivity. To integrate AI into their back-end business process, SMBs should start by strengthening their foundation, foster human-like communication through natural language interactions, and personalize customers' experiences with hyper-curated recommendations. AI technology can help businesses grow and redefine their operations.