A majority of employees believe artificial intelligence may be weakening the skills organisations increasingly need, according to research from the IBM Institute for Business Value. The study, based on surveys of 8,800 full-time employees and 1,500 chief human resources officers and senior workforce executives worldwide, found that 60% of employees are concerned AI is contributing to skills erosion. Among those concerned, three in four said the technology has already begun eroding at least some of their capabilities, with critical thinking most commonly affected. Forty-six percent of CHROs identify skills erosion as a major concern. Nearly half of employees and 57% of CHROs ranked critical thinking and problem framing among the most important capabilities for the AI era. Four in five CHROs believe AI creates “invisible work” such as validating outputs and managing exceptions, while 42% of employees said AI increases their workload.
A majority of employees believe artificial intelligence may be weakening the skills organisations increasingly need, according to research from the IBM Institute for Business Value. The study, based on surveys of 8,800 full-time employees and 1,500 chief human resources officers and senior workforce executives worldwide, found that 60% of employees are concerned AI is contributing to skills erosion. Among those concerned, three in four said the technology has already begun eroding at least some of their capabilities, with critical thinking most commonly affected. Forty-six percent of CHROs identify skills erosion as a major concern. Nearly half of employees and 57% of CHROs ranked critical thinking and problem framing among the most important capabilities for the AI era. Four in five CHROs believe AI creates “invisible work” such as validating outputs and managing exceptions, while 42% of employees said AI increases their workload.