A pharmaceutical company's IT executive canceled Microsoft's Copilot AI upgrade after six months, calling it overpriced and unimpressive. The $180,000 annual cost for 500 users didn't justify the AI features, likening its slide-generation to "middle school presentations." Legal concerns also prevented using AI for meeting summaries. Microsoft faces pressure to prove the value of its costly AI investments.
A pharmaceutical company's IT executive canceled Microsoft's Copilot AI upgrade after six months, calling it overpriced and unimpressive. The $180,000 annual cost for 500 users didn't justify the AI features, likening its slide-generation to "middle school presentations." Legal concerns also prevented using AI for meeting summaries. Microsoft faces pressure to prove the value of its costly AI investments.