RJ Corp, a diversified group with dozens of plants across multiple countries in beverages, food, and ice cream, is moving beyond chatbots and isolated pilots toward an AI-powered operating model. The company has put AI agents to work on service calls, recruitment, and sales analysis. Agents run on an in-house platform that routes each query to a model of appropriate size rather than always using the most powerful system, helping manage consumption and cost. Group CIO Kamal Karnatak has said the company no longer builds three-year technology road maps and instead works on three-quarter horizons as capabilities evolve. Projects are expected to reach production only with a clear business case. The group has developed voice agents for customer support, an AI recruitment system that conducts initial interviews, and applications that analyze sales and workforce data. The emphasis is on redesigning workflows so AI can act on enterprise data inside existing applications.
RJ Corp, a diversified group with dozens of plants across multiple countries in beverages, food, and ice cream, is moving beyond chatbots and isolated pilots toward an AI-powered operating model. The company has put AI agents to work on service calls, recruitment, and sales analysis. Agents run on an in-house platform that routes each query to a model of appropriate size rather than always using the most powerful system, helping manage consumption and cost. Group CIO Kamal Karnatak has said the company no longer builds three-year technology road maps and instead works on three-quarter horizons as capabilities evolve. Projects are expected to reach production only with a clear business case. The group has developed voice agents for customer support, an AI recruitment system that conducts initial interviews, and applications that analyze sales and workforce data. The emphasis is on redesigning workflows so AI can act on enterprise data inside existing applications.