Cars24 operates a large used-car marketplace in India and other regions. The company built voice and chat agents powered by OpenAI to manage the full customer journey. These agents handle inquiries about budgets, preferences, test drives, financing, and after-sales support. For sellers, they schedule inspections and re-engage dropped leads. The setup now processes over one million conversation minutes each month. It recovered 12 percent of previously lost seller leads. Support resolution rates rose by 50 percent while cutting turnaround times by 80 percent. Internally, Cars24 rolled out ChatGPT Enterprise and Codex to around 600 employees. Teams use it for coding, ticket management, financial analysis, and building custom agents. This lets non-engineers automate workflows across finance, legal, and operations. The result is faster development and more consistent customer experiences at scale.
Cars24 operates a large used-car marketplace in India and other regions. The company built voice and chat agents powered by OpenAI to manage the full customer journey. These agents handle inquiries about budgets, preferences, test drives, financing, and after-sales support. For sellers, they schedule inspections and re-engage dropped leads. The setup now processes over one million conversation minutes each month. It recovered 12 percent of previously lost seller leads. Support resolution rates rose by 50 percent while cutting turnaround times by 80 percent. Internally, Cars24 rolled out ChatGPT Enterprise and Codex to around 600 employees. Teams use it for coding, ticket management, financial analysis, and building custom agents. This lets non-engineers automate workflows across finance, legal, and operations. The result is faster development and more consistent customer experiences at scale.