Microsoft reports saving over $500 million through AI applications in its operations, particularly in call centers, according to Chief Commercial Officer Judson Althoff. The announcement follows the recent layoff of over 9,000 employees this year, sparking criticism about the juxtaposition of AI efficiencies and job losses. Despite a profit of $26 billion and investment of $80 billion in AI infrastructure for 2025, the timing raises questions about the long-term impact on workforce dynamics at the tech giant.