Google Cloud is offering a new end-to-end application called Customer Engagement Suite with Google AI. It has been made to reflect the integration of the company’s generative AI technologies, including the new Gemini 1.5 Flash. The application will now get advanced generative AI capabilities, including agentic AI to handle customer queries as well as smart replies, summaries, and more to make customer care representatives more efficient at handling complex cases.
Google Cloud is offering a new end-to-end application called Customer Engagement Suite with Google AI. It has been made to reflect the integration of the company’s generative AI technologies, including the new Gemini 1.5 Flash. The application will now get advanced generative AI capabilities, including agentic AI to handle customer queries as well as smart replies, summaries, and more to make customer care representatives more efficient at handling complex cases.