Kyndryl has finished a cloud-based agentic AI proof of concept with Swiss private bank Incore Bank. The project uses Google Cloud’s Gemini models to automate parts of customer onboarding and risk assessment. The goal was a faster, explainable and fully auditable Know Your Customer process that still keeps humans in control. Multiple AI agents pull data from documents and systems, check information, gather evidence, flag risk factors and produce clear risk scores plus audit records for compliance staff. A semantic layer built on Kyndryl’s policy-as-code tools and extra guardrail agents keeps the work aligned with bank rules. In testing the system reached up to 99 percent accuracy when extracting data from onboarding papers. It also showed it could cut onboarding times from months down to days and free compliance teams for harder cases. Incore Bank CEO Mark Dambacher said the trial proves cloud-enabled agentic AI can improve efficiency while meeting strict regulatory standards.
Kyndryl has finished a cloud-based agentic AI proof of concept with Swiss private bank Incore Bank. The project uses Google Cloud’s Gemini models to automate parts of customer onboarding and risk assessment. The goal was a faster, explainable and fully auditable Know Your Customer process that still keeps humans in control. Multiple AI agents pull data from documents and systems, check information, gather evidence, flag risk factors and produce clear risk scores plus audit records for compliance staff. A semantic layer built on Kyndryl’s policy-as-code tools and extra guardrail agents keeps the work aligned with bank rules. In testing the system reached up to 99 percent accuracy when extracting data from onboarding papers. It also showed it could cut onboarding times from months down to days and free compliance teams for harder cases. Incore Bank CEO Mark Dambacher said the trial proves cloud-enabled agentic AI can improve efficiency while meeting strict regulatory standards.