SmartContact's comprehensive nine-step strategy focuses on mitigating Emergency Department (ED) visits through streamlined case management workflows and personalized care plans. By leveraging predictive analytics, including social determinants of health (SDoH) and ED visit patterns, the system identifies patients at risk of overutilization. Through categorization into medically fragile, psychiatrically fragile, substance users, and convenience visitors, SmartContact tailors interventions, fostering behavioral changes and minimizing hospitalizations. The system fosters precise care planning in collaboration with primary care physicians (PCPs) and case managers (CMs), particularly addressing the complex needs of vulnerable demographics such as the medically fragile, psychiatrically fragile, substance users, and convenience visitors, ensuring efficient resource utilization and improved patient outcomes.