New Salesforce research shows middle managers are more vital than ever in the AI era. A survey of over 500 managers found two-thirds are optimistic about AI, with 77% saving more than three hours per week using AI tools. However, 78% feel personally responsible for their team’s successful AI adoption, while 51% feel anxious about keeping pace themselves. Nearly half (48%) face pressure from leadership to demonstrate AI results, yet only 32% work in organizations with formal AI tracking. Managers prioritize hands-on training, clear strategy, and technical support to lead effectively. This data underscores that managers are key to translating AI ambition into real workflow changes. Investing in their enablement as “Agentic Managers” will determine how successfully organizations navigate the agentic transformation.
New Salesforce research shows middle managers are more vital than ever in the AI era. A survey of over 500 managers found two-thirds are optimistic about AI, with 77% saving more than three hours per week using AI tools. However, 78% feel personally responsible for their team’s successful AI adoption, while 51% feel anxious about keeping pace themselves. Nearly half (48%) face pressure from leadership to demonstrate AI results, yet only 32% work in organizations with formal AI tracking. Managers prioritize hands-on training, clear strategy, and technical support to lead effectively. This data underscores that managers are key to translating AI ambition into real workflow changes. Investing in their enablement as “Agentic Managers” will determine how successfully organizations navigate the agentic transformation.