New Salesforce research reveals patients are three times more likely to trust AI agents integrated into their doctor’s secure portal compared to public chatbots or general health sites. The survey of over 3,200 patients across eight countries shows strong demand for human oversight, with 89-90% considering a clear “escalate to human” option essential for both administrative and medical AI support. Top patient concerns remain accuracy (36%) and data privacy (30%). While 61% feel comfortable with agentic AI in healthcare and many prefer 24/7 assistance to reduce wait times, they strongly favor provider-backed systems with transparency and accountability. This highlights the importance of governed, context-aware AI deployments in healthcare. Organizations adopting doctor-aligned AI agents can build greater patient confidence and improve care experiences while maintaining essential human connections.
New Salesforce research reveals patients are three times more likely to trust AI agents integrated into their doctor’s secure portal compared to public chatbots or general health sites. The survey of over 3,200 patients across eight countries shows strong demand for human oversight, with 89-90% considering a clear “escalate to human” option essential for both administrative and medical AI support. Top patient concerns remain accuracy (36%) and data privacy (30%). While 61% feel comfortable with agentic AI in healthcare and many prefer 24/7 assistance to reduce wait times, they strongly favor provider-backed systems with transparency and accountability. This highlights the importance of governed, context-aware AI deployments in healthcare. Organizations adopting doctor-aligned AI agents can build greater patient confidence and improve care experiences while maintaining essential human connections.