Businesses using Salesforce Agentforce nearly tripled the average number of AI agents they run. The count rose from five activated agents per organization in February 2025 to 13 by April 2026. The data comes from the 2026 Agentic Enterprise Index, which tracked real production use. Agents are moving past simple text replies and into actual work. Salesforce measures this with the Agentic Work Unit, one finished task. That output is climbing 15 percent each month. The average agent now handles six skills, up from two at the start of 2025. Retail agents hit nine skills during peak shopping periods. Manufacturing, financial services and healthcare are building more advanced setups that pull data, draft messages and update records across systems. Siemens uses a multi-agent flow to qualify and route thousands of weekly leads around the clock. Employee use of agents has risen 300 percent. Salesforce’s own Slackbot reaches 83 percent of staff and saves about five hours a week.
Businesses using Salesforce Agentforce nearly tripled the average number of AI agents they run. The count rose from five activated agents per organization in February 2025 to 13 by April 2026. The data comes from the 2026 Agentic Enterprise Index, which tracked real production use. Agents are moving past simple text replies and into actual work. Salesforce measures this with the Agentic Work Unit, one finished task. That output is climbing 15 percent each month. The average agent now handles six skills, up from two at the start of 2025. Retail agents hit nine skills during peak shopping periods. Manufacturing, financial services and healthcare are building more advanced setups that pull data, draft messages and update records across systems. Siemens uses a multi-agent flow to qualify and route thousands of weekly leads around the clock. Employee use of agents has risen 300 percent. Salesforce’s own Slackbot reaches 83 percent of staff and saves about five hours a week.