Salesforce announced the world’s first LLM benchmark for CRM to help businesses evaluate the rapidly growing number of large language models (LLMs) for use in their customer relationship management (CRM) systems. The new benchmark measures the performance of LLMs against four key measures: accuracy, cost, speed, trust, and safety. Businesses can assess their AI strategy and also accelerate time to value for CRM-specific use cases.
Salesforce announced the world’s first LLM benchmark for CRM to help businesses evaluate the rapidly growing number of large language models (LLMs) for use in their customer relationship management (CRM) systems. The new benchmark measures the performance of LLMs against four key measures: accuracy, cost, speed, trust, and safety. Businesses can assess their AI strategy and also accelerate time to value for CRM-specific use cases.