Salesforce services faced a global outage on Wednesday that left customers dealing with severe delays, intermittent errors, and trouble reaching some features. The disruption started at 3:50 a.m. Eastern Daylight Time and hit instances across India, the US, Japan, the UK, France, and Germany. Salesforce said requests were stalling while waiting on an internal login service, which used up available server resources. Support case creation was also affected. The company later validated a fix, tested it, and began a fleetwide rollout. By late afternoon IST, many customers were seeing service return to normal while a permanent code-level fix continued. The timing landed during the first full day of Dreamforce in San Francisco, where tens of thousands of people were gathered. Major users of the platform include Amazon, Walmart, Coca-Cola, Toyota, and IBM.
Salesforce services faced a global outage on Wednesday that left customers dealing with severe delays, intermittent errors, and trouble reaching some features. The disruption started at 3:50 a.m. Eastern Daylight Time and hit instances across India, the US, Japan, the UK, France, and Germany. Salesforce said requests were stalling while waiting on an internal login service, which used up available server resources. Support case creation was also affected. The company later validated a fix, tested it, and began a fleetwide rollout. By late afternoon IST, many customers were seeing service return to normal while a permanent code-level fix continued. The timing landed during the first full day of Dreamforce in San Francisco, where tens of thousands of people were gathered. Major users of the platform include Amazon, Walmart, Coca-Cola, Toyota, and IBM.