Salesforce and Workday have announced a strategic partnership aimed at delivering a personalized, AI-powered assistant for various employee service use cases. The new AI employee service agent will leverage Salesforce's new Agentforce Platform and Einstein AI alongside Workday's platform and AI capabilities. When complex issues arise, it will transfer cases to the appropriate human agent while maintaining all previous context and history.
Salesforce and Workday have announced a strategic partnership aimed at delivering a personalized, AI-powered assistant for various employee service use cases. The new AI employee service agent will leverage Salesforce's new Agentforce Platform and Einstein AI alongside Workday's platform and AI capabilities. When complex issues arise, it will transfer cases to the appropriate human agent while maintaining all previous context and history.