Siemens is using two Salesforce Agentforce AI agents to handle engagement and qualification for inbound sales leads. About 2,500 in-scope leads per month now receive an initial response, across 132 countries, with response time reduced from days to minutes. An engagement agent sends personalized outreach and follow-ups after events such as software downloads. Prospects who engage are directed to a qualification agent that confirms details and gathers budget, authority, needs, and timeline information, saving answers to Sales Cloud as the conversation progresses. Leads that meet Siemens-defined rules are routed to the right seller with a summary; others are closed out. Sellers, many of them specialists, start with structured context instead of researching from scratch. The agents run on Sales Cloud data, with Data 360 connecting CRM, ERP, and related sources. The agent script applies about 50 predefined rules so conversational AI stays within deterministic qualification logic.
Siemens is using two Salesforce Agentforce AI agents to handle engagement and qualification for inbound sales leads. About 2,500 in-scope leads per month now receive an initial response, across 132 countries, with response time reduced from days to minutes. An engagement agent sends personalized outreach and follow-ups after events such as software downloads. Prospects who engage are directed to a qualification agent that confirms details and gathers budget, authority, needs, and timeline information, saving answers to Sales Cloud as the conversation progresses. Leads that meet Siemens-defined rules are routed to the right seller with a summary; others are closed out. Sellers, many of them specialists, start with structured context instead of researching from scratch. The agents run on Sales Cloud data, with Data 360 connecting CRM, ERP, and related sources. The agent script applies about 50 predefined rules so conversational AI stays within deterministic qualification logic.