New research from Forrester finds that business transformation, software development and technology implementation are among the tech job categories likely to be hit hardest by AI. Labor-intensive knowledge-work industries face the greatest disruption. Only three market categories are broadly positioned for clear growth: infrastructure, data and AI, and identity, access and network security. Application development and software markets, including low-code platforms, autonomous testing, content management and knowledge management tools, sit directly in the path of generative AI code development. IT services also face pressure. Direct AI substitution is expected to reduce core implementation work for systems such as Oracle, Salesforce, SAP and Workday. Business process outsourcing is seen as the most severely disrupted segment, with lower-value services, testing and software development work likely to sell at reduced rates.
New research from Forrester finds that business transformation, software development and technology implementation are among the tech job categories likely to be hit hardest by AI. Labor-intensive knowledge-work industries face the greatest disruption. Only three market categories are broadly positioned for clear growth: infrastructure, data and AI, and identity, access and network security. Application development and software markets, including low-code platforms, autonomous testing, content management and knowledge management tools, sit directly in the path of generative AI code development. IT services also face pressure. Direct AI substitution is expected to reduce core implementation work for systems such as Oracle, Salesforce, SAP and Workday. Business process outsourcing is seen as the most severely disrupted segment, with lower-value services, testing and software development work likely to sell at reduced rates.