Klarna, a leading "buy now, pay later" fintech provider, has halted human hiring, relying on AI to perform tasks once handled by hundreds of employees. CEO Sebastian Siemiatkowski revealed AI powers operations, including replacing 700 customer service agents. Despite workforce reduction, Klarna plans to share AI productivity gains with employees and expand its US presence, aligning with its IPO ambitions.
Klarna, a leading "buy now, pay later" fintech provider, has halted human hiring, relying on AI to perform tasks once handled by hundreds of employees. CEO Sebastian Siemiatkowski revealed AI powers operations, including replacing 700 customer service agents. Despite workforce reduction, Klarna plans to share AI productivity gains with employees and expand its US presence, aligning with its IPO ambitions.