Transforming the public sector keeping citizens at the core with AI

Posted under: AI technologies
Date: 2023-11-28
Transforming the public sector keeping citizens at the core with AI

Governments globally, including India, are exploring AI, especially generative AI, to enhance public services and communication. In India, AI has the potential to automate government services, improve internal and external communication, and offer personalized and efficient services to citizens. Use cases include reducing response times for claims processing, enhancing user experience, and streamlining interactions with contractors. AI can play a crucial role in cybersecurity, helping government agencies detect and respond to cyber threats effectively. Leveraging AI for security measures aligns with the new Digital Personal Data Protection Act, ensuring data protection and compliance. AI's maturity and accessibility, coupled with innovations like foundation models, make building and deploying use cases cost-effective. Precision regulation, emphasizing ethical use, transparency, fairness, and privacy, is crucial for maintaining public trust in AI applications.