Triveni Power Transmission Ltd has partnered with Salesforce to deploy its AI-powered CRM platform. The company will implement Agentforce Sales and Agentforce Service to bring sales, bid management, customer service and business forecasting onto a unified platform. The solution integrates customer interactions with manufacturing delivery invoicing and after-sales support for end-to-end visibility. AI-powered analytics will improve forecasting identify growth opportunities and manage risks. The move supports digital transformation as the company prepares for independent listing. Tarun Sawhney noted it will create a more agile insight-led organisation. Rajiv Rajpal said it will strengthen customer relationships and business predictability. Salesforce said it establishes a foundation for future AI capabilities in industrial organisations.
Triveni Power Transmission Ltd has partnered with Salesforce to deploy its AI-powered CRM platform. The company will implement Agentforce Sales and Agentforce Service to bring sales, bid management, customer service and business forecasting onto a unified platform. The solution integrates customer interactions with manufacturing delivery invoicing and after-sales support for end-to-end visibility. AI-powered analytics will improve forecasting identify growth opportunities and manage risks. The move supports digital transformation as the company prepares for independent listing. Tarun Sawhney noted it will create a more agile insight-led organisation. Rajiv Rajpal said it will strengthen customer relationships and business predictability. Salesforce said it establishes a foundation for future AI capabilities in industrial organisations.