Uber for Business has raised its lead conversion rate by about 60% using an agentic onboarding assistant built on Salesforce Agentforce. The platform serves more than 300,000 organizations for employee rides, meals and deliveries. Many companies started the self-serve signup process but did not finish, creating high dropout rates. A team of only 30 onboarding specialists could not follow up with every lead. The Agentforce agent now engages nearly every inbound lead with a personalized email. It detects where a prospect stalled, such as payment setup or program activation, answers common questions, offers to schedule meetings and follows up within 24 hours if there is no reply. The system supports multiple languages and hands complex cases to human reps with full context. Built in six weeks, the agent achieved the higher conversion rate within two weeks of launch and is expected to deliver a low seven-figure incremental revenue impact.
Uber for Business has raised its lead conversion rate by about 60% using an agentic onboarding assistant built on Salesforce Agentforce. The platform serves more than 300,000 organizations for employee rides, meals and deliveries. Many companies started the self-serve signup process but did not finish, creating high dropout rates. A team of only 30 onboarding specialists could not follow up with every lead. The Agentforce agent now engages nearly every inbound lead with a personalized email. It detects where a prospect stalled, such as payment setup or program activation, answers common questions, offers to schedule meetings and follows up within 24 hours if there is no reply. The system supports multiple languages and hands complex cases to human reps with full context. Built in six weeks, the agent achieved the higher conversion rate within two weeks of launch and is expected to deliver a low seven-figure incremental revenue impact.