Verizon has introduced an industry-first Generative AI Business Assistant, designed specifically for small businesses to automate customer interactions via text messaging. The AI solution responds to common customer inquiries, learns from interactions to improve over time, and connects customers with live employees when needed. According to Iris Meijer, Chief Product & Marketing Officer at Verizon Business, the tool aims to help small businesses leverage technology for improved operations. The system requires no additional hardware or software, integrates with existing Verizon mobile devices, and offers customizable training options for business-specific responses.