WhatsApp CEO Kunal Shah has outlined three priorities for the platform after listening to users. First, the company will make connections richer by improving voice notes, groups, stickers, and videos to be simpler and more expressive. Users send more than 10 billion voice messages and over 4 billion stickers every day. Second, WhatsApp wants everyday tasks such as paying bills, borrowing money, or staying connected while travelling to feel as easy as sending a message. It is working with financial services and telecom partners. Third, AI should quietly find what users need, complete tasks, and help them avoid missing bookings or appointments. Shah stressed that personal messages and calls will remain end-to-end encrypted. The platform handles over 100 billion messages and 2 billion calls daily and must stay simple, reliable, and private.
WhatsApp CEO Kunal Shah has outlined three priorities for the platform after listening to users. First, the company will make connections richer by improving voice notes, groups, stickers, and videos to be simpler and more expressive. Users send more than 10 billion voice messages and over 4 billion stickers every day. Second, WhatsApp wants everyday tasks such as paying bills, borrowing money, or staying connected while travelling to feel as easy as sending a message. It is working with financial services and telecom partners. Third, AI should quietly find what users need, complete tasks, and help them avoid missing bookings or appointments. Shah stressed that personal messages and calls will remain end-to-end encrypted. The platform handles over 100 billion messages and 2 billion calls daily and must stay simple, reliable, and private.