Zoho CEO Mani Vembu says SaaS products are simpler to adopt than AI agents. He made the comments while responding to a post by Josh Miller, CEO of The Browser Company. Miller noted that advanced AI models and agent platforms exist, yet most people outside tech still do not use agents and treat ChatGPT or Claude like a better search and writing tool. Vembu agreed that mainstream use is still limited. He said the issue is not the models themselves but the time needed to create value. SaaS tools often deliver results right after sign-up through self-service. AI agents need what he calls “agent sitting.” Companies must teach them their business, data and workflows before the agents become useful. The same agent rarely works out of the box for two different businesses, even for identical tasks. Until onboarding an agent is as simple as signing up for SaaS, wider adoption will take longer.
Zoho CEO Mani Vembu says SaaS products are simpler to adopt than AI agents. He made the comments while responding to a post by Josh Miller, CEO of The Browser Company. Miller noted that advanced AI models and agent platforms exist, yet most people outside tech still do not use agents and treat ChatGPT or Claude like a better search and writing tool. Vembu agreed that mainstream use is still limited. He said the issue is not the models themselves but the time needed to create value. SaaS tools often deliver results right after sign-up through self-service. AI agents need what he calls “agent sitting.” Companies must teach them their business, data and workflows before the agents become useful. The same agent rarely works out of the box for two different businesses, even for identical tasks. Until onboarding an agent is as simple as signing up for SaaS, wider adoption will take longer.